“It’s my fault. I’m sorry. Here’s how I’ll fix the mistake…” Mysteriously, the words “it’s my fault” will defuse almost any angry customer. Yet most people try to avoid blame at all costs. That’s mysterious as well.
Does Spelling Count?
You bet it does. Find the misspellings in this menu (it won’t take long). Did you cringe? Given the severity of one error in particular, I’m guessing that you did. More importantly, did you care? I hope so – but maybe not. And that’s a problem. It’s a problem because plenty of people do care. [...]
Generosity
When the economy tanked a few years ago, my life became more difficult than I ever could have imagined. My income dropped substantially. Each alimony payment seemed to weigh heavier than the last. And for the first time in my life, I wondered if I’d be able to stay on my own two feet. After [...]
Google’s Sure-Fire Recipe for Success
A lot of people think that there is one secret or one process that will lead them to great success in business. I never believed that – but Google may have just changed my mind. According to founders Larry Page and Sergey Brin, the trick is to have a “secret sauce.” And it turns out [...]
The Back Burner
It’s exciting when a great idea strikes. That’s when you realize you could be sitting on the edge of something special. It’s difficult, creative, daring and generous…so you act. Maybe even take it to the brink of reality. Then you hesitate. That’s what most people do. They take time to prepare. Put in a lot [...]
Lost, But Making Good Time
I’ve had a lot of trouble writing this week. With a newborn baby in the house, sleep is at a premium. So while I’ve actually written three posts since Monday, I haven’t published one of them. Why? Because I couldn’t deliver anything that stood a chance of at least meeting your expectations. So I chose [...]
