…is that you quickly get to the bottom of an industry/company/personal problem.

Comments on “Will We Miss You” centered around a single concern: are the good old days gone forever? No! It’s difficult to accept, but the fact is that no industry is immune to change – and sooner or later they fade away altogether.  Just because you were fortunate enough to make money one way yesterday [...]

If anyone pokes fun at my father-in-law, there is a 99% chance he’ll deliver this line. It usually goes like this: Them: [insert wisecrack here]. Him: Sure, sure, very funny. You know, you’ll miss me when I’m gone. Them: Where are you going? Him: I don’t know, but I’m on my way. Oddly enough, a [...]

Better stated, now I have a posting schedule. I’m sorry that I’ve been away for so long. A lot of regular readers reached out during the hiatus, which was both surprising and flattering. It’s nice to be missed. Going forward, I won’t keep you guessing about the timing of my next post. Once a week [...]

“It’s my fault. I’m sorry. Here’s how I’ll fix the mistake…” Mysteriously, the words “it’s my fault” will defuse almost any angry customer. Yet most people try to avoid blame at all costs. That’s mysterious as well.