Every day, people do the same thing over and over without questioning the policy or the system. Which is why new ideas are usually met with resistance. “That will never work.” “It’s never been done before.” “Don’t bother – we already tried that once.” “Nice idea, but can you prove that it will work?” “We [...]
How to Lose Customers (and Employees)
November 13, 2009 By 3 Comments
How many people work for your company? If more than a handful, chances are that you have a few policies. And the odds are just as good that one or more of these policies have irked a customer or two. I run into these policies all of the time. So do you. But yesterday, one [...]
